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Help and support

Quick answers to the questions we hear most. Everything here is free and works without an account.

Open the studio

Where are my files?

Nowhere but your device. Your kit, drafts and settings are saved in this browser; PDFs, photos and graphics are processed in the browser and never uploaded. Use the Vault to export a .sigkit file if you want to move to another device, or to clear everything.

Why is my scan patchy?

Uneven lighting or a grey paper background. Raise Paper removal, or re-photograph in daylight on white paper with dark ink.

The video won't open in my editor

Exports are WebM. Most browsers and editors accept it; some older tools need it converted. Green screen is the safest background for keying. No other video format is offered.

Copy didn't work

Image and rich-text copying needs a secure connection and browser permission. If a copy button does nothing, use the Download button next to it.

Phone hand-off

On Draw, scan the code with your phone to open a full-screen pad; strokes appear on the desktop as you sign. Both devices need to be online. If the relay is unreachable the code is hidden and you can scan a photo of your signature instead.

Is the PDF signature legally binding?

It places an image only. Whether that is sufficient depends on your jurisdiction and the other party. There is no verification or audit trail.

Contact

The thumbs buttons on the studio send an anonymous rating. There is no support inbox yet; read the privacy notice and terms for what the product does and doesn't do.